Frequently Asked Questions

Where is CNN Studio Tours located?

We are located inside the CNN Center at the corner of Marietta Street and Centennial Olympic Park Drive in downtown Atlanta. Our address is One CNN Center, Atlanta, GA 30303.

Is each tour guided?

Each tour is guided by one of our CNN Studio Tour guides. They are trained in knowing all things CNN and are excited to share their knowledge with you!

How long is the tour experience?

Tour experiences vary in length, but our most popular experience, the Behind-the-Scenes Tour, lasts approximately 50 minutes. Our VIP and Morning Express Tours last approximately 75 minutes each.

How many people can go on a tour at one time?

The Behind-the-Scenes Tour has a maximum capacity of 45 guests.
The VIP Tour has a maximum of 12 guests.
The HLN Morning Express Tour with Robin Meade has a maximum capacity of 10 guests.

How often do tours run?

The Behind-the-Scenes Tour runs every 20 minutes, 7 days a week.
The VIP Tour runs four times a day, 6 days a week.
The HLN Morning Express Tour with Robin Meade has a maximum capacity of 10 guests.

What will I experience at CNN Studio Tours?

CNN Studio Tours provides a behind-the-scenes look at how CNN operates as well as the history of the world’s largest news network. For our most popular tour, the Behind-the-Scenes Tour, you will take a 50-minute walking tour with your very own guide through the halls of the historic CNN Center and get an inside look at how a live broadcast is produced and sent to viewers all over the world along with a more in-depth look at how the world’s largest news organization operates. From the historic first newscast to the now living legacy, you will learn how CNN became the worldwide leader in news.

What are the hours of operation?

We are open 7 days a week from 9am - 5pm and our box office opens daily at 8:30am.
The CNN Store is open 7 days a week from 9am – 6pm.

Can I purchase tickets/make a reservation in advance?

Yes. You can purchase tickets/make a reservation on our website, by calling our reservations line or buy tickets at our box office.

Can I purchase tickets online?

You can visit our website at www.CNN.com/tour to purchase your tickets. Reservations that require ADA or elevator assistance must be made over the phone or in-person at the box office.

Can I buy tickets on the day of as a walk-up?

Yes. We sell tickets at our box office daily. All day of ticket sales are sold on a first-come, first-served basis and a tour is based on availability. If possible, we always recommend making a reservation so you are guaranteed admission to the specific time and tour of your choice.

What if I need to cancel my reservation and/or make another one?

No problem at all. Our reservationists can assist you with your reservation concerns. The reservation phone lines are open Monday – Friday from 9am - 4:30 pm. Please call 1-877-4CNNTOUR.

Where do I go when I arrive?

You can check-in at the box office when you arrive to make sure you have everything you need prior to your tour. The box office is located next to the CNN Store and the giant free-standing escalator. If you have your tickets already, you’re all set. Please be in line 5 minutes before your tour starts and your guide will announce when the tour is about to begin.

Do I need a reservation?

You don’t, but tours sell out often during peak times and we highly recommend making a reservation at least 24 hours in advance. The only tour that requires a reservation is the HLN Morning Express Tour with Robin Meade. We will accommodate you to the time you request, but availability is not guaranteed.

Is there a military or student discount available?

Military (active or retired) with ID receive complimentary admission to the Behind-the-Scenes Tour and their families receive special pricing at $13 per person.
Students who present a college ID receive a discounted price of $15 for the Behind-the-Scenes Tour.

What does my ticket admission include?

Your ticket admission includes admission to the tour you purchased at the time specified on the ticket.

What type of payments are accepted to purchase tickets?

We accept all major credit cards (Visa, MasterCard and American Express) as well as cash and traveler’s checks.

What do I need to pick-up my tickets at the box office?

All we need is your reservation number and a photo ID.

Are you part of Atlanta CityPASS?

Yes!  CNN Studio Tours is included in Atlanta CityPASS.  Save 40% off Atlanta's 5 top attractions.  Pre-purchase your CityPASS today at citypass.com or at our box office for the same low price.  Learn more here.  Please call 1-877-4CNNTOUR if you have any questions.  

Will I see a live broadcast?

Live broadcasts are not guaranteed due to the nature of breaking news, but the best chance to see a live broadcast is Monday – Friday between 9am – 2pm.

What is considered a group and how much are group tickets?

Groups are considered when there are 20 or more guests. Groups receive a special discount of $14 per adult and $13 per child (ages 4-12). Please call 1-877-4CNNTOUR to book your group reservation.

Where can I drop off/pick-up groups?

Buses can drop off/pick-up groups in front of the large CNN letters on Centennial Olympic Park Drive.

What if I and/or my group arrives late?

The purchased tickets/time reserved for is the time that your spots are held for the tour. If you or members of your party miss your assigned tour time, our box office staff will do their best to accommodate you, however, a same day replacement tour is not guaranteed. During peak times of the year we sell out often so we might not be able to accommodate another tour for guests due to the limited number of spaces we have per tour per day.
We encourage you to be on time or to call at least 30 minutes before your tour if you know your group is going to be late. Please call 1-888-986-8787 to provide any updates regarding your reservation.

Where can I park? Is there parking for RVs or buses?

There is a parking deck across from the CNN Center called the CNN Deck. You can park on the top level for $10 per day per vehicle (excluding events). There is also plenty of parking lots, both covered and not covered, within walking distance of CNN Center.
The Georgia World Congress Center has a marshalling yard where buses can park for a fee of $25 per vehicle per day. A driver’s lounge is available at this location. Please visit this link for more details. There is also free street parking on Centennial Olympic Drive by Philips Arena, but drivers must stay with their bus and may be asked to move if the space is needed.

I’m a tour operator and need to pay by check. Where do I send it to?

You can send your check to the address below.
One CNN Center
Attn: CNN Studio Tours Group Sales
Atlanta, GA 30303

Can I take public transportation to your attraction?

Absolutely. Taking MARTA is a breeze. Visit http://www.itsmarta.com/ to find out more about Atlanta’s public transit system. Please see below for public transit options to CNN Center.
MARTA Stop W1: Dome/GWCC/Philips Arena/CNN Center
MARTA Stop N1: Peachtree Center - approximately a 10-minute walk from this station
Atlanta Streetcar: Centennial Olympic Park Stop – approximately a 5-minute walk from this stop

Can I take pictures on a tour?

Due to security issues and the nature of the news business, photos are only allowed in specific areas along the tour route. Your tour guide will notify guests of these areas before you enter them. We do not allow any flash photography or video recording on the tour route. Only corporate approved requests for filming will be permitted. Remember, you are getting access to areas in the building where there is highly confidential and sensitive information so we have to adhere to certain company policies. It really is a behind-the-scenes tour!

What can I bring on the tour?

You are allowed to bring your personal belongings such as back packs and purses on your tour. Items such as strollers, weapons, luggage or food and drink are not permitted on any tour. If you are curious about whether an item will be allowed on your tour, please call 1-877-4CNNTOUR before your arrival to check with a reservationist.

Can I bring my stroller or mobility scooter on a tour?

Strollers are not permitted on any tour unless it is a medical necessity.  Mobility scooters and wheelchairs are permitted on ADA and elevator assisted tours. Please note, strollers or wheelchairs are not available for rent.  Please call 1-877-4CNNTOUR if you have any questions prior to your visit. 

Can I bring my service dog on a tour?

Service dogs are permitted on your tour with proper documentation (i.e. service vest, harness, etc).

Do you provide accommodations for guests that require special assistance?

We strive to accommodate any needs that our guests request or require. Please see below for the accommodation we provide our guests.
Elevator Assistance: Elevator assisted tours run four times a day at 10:30am, 12:30pm, 2:30pm and 4:30pm.
Interpreting services: If you require sign-language interpreting services, please call to make a reservation at least two weeks ahead of time and let the reservationist know.
Service animals: Service animals with proper documentation are allowed on the tour, including the use of elevators for assistance.

Are translations available for different languages?

We are happy to provide printed translations in multiple languages and are available upon request. We do not allow personal translations during your tour and do not have translators on-site.

Is there a security check before each tour?

All guests are required to go through a security check which includes a metal detector, similar to what you’ll go through at the airport, before the start of each tour.  If you bring a bag or purse of any kind, it will be subject to a search as well.  This is not only for the safety for you and the other guests on your tour, but also for the safety of our employees.  Thank you in advance for your understanding and cooperation. 

Is there anywhere I can store my luggage or coat?

We do not provide luggage storage, a coat check or lockers for personal belongings. Please make accommodations for storing luggage prior to your arrival.

Is there a place to eat in or around CNN Studio Tours?

The atrium of the CNN Center has a food court with a variety of fast casual and full-service restaurant options.  The Centennial Park District, which is the area surrounding the CNN Center and other attractions downtown, has many dining options as well.  You can ask our concierge at the front of the building for a map and they will be glad to assist you. 

Where can I smoke?

There are designated smoking areas outside of the building, but there is no smoking inside the CNN Center.

Can I host an event at the CNN Center?

CNN Studio Tours offers fantastic event spaces for evening events and we will gladly assist with coordinating every detail. You can view our event spaces and find out more information about what we offer on our website at www.CNN.com/tour. You can select the Special Events option from the menu

Do you offer special rates for Title 1 schools?

At this time, we do not offer any special rates or discounts for Title 1 schools. The only discount we can offer is the group discount.

Do you have any school activities for students prior to their trip?

We have lesson plans that you can download for free where there are pre and post activities for teachers to share with their students to enhance their tour experience.

Is there a store to purchase gifts?

Guests can visit the CNN Store which offers exclusive, licensed merchandise for purchase from your favorite shows and networks on CNN, HLN, Cartoon Network, Adult Swim, TNT, TBS and HBO. The store also has Atlanta branded souvenirs for purchase. You can also shop online 24/7 at CNNstoreonline.com. Please note, you don’t have to take a tour to shop at the store. The CNN Store’s entrance is located in the atrium next the CNN Studio Tours box office.

Can I film my own news broadcast?

We have a custom made studio called Guest Studio One where you can record your very own news broadcast and you’re the anchor!  It is attached to the CNN Store so please ask a friendly store associate to assist you.  There is a fee associated with this activity so please ask for details prior to recording your news broadcast.

Can I purchase souvenir photos?

After you ride up the escalator, you will be greeted with a green screen and friendly photographers. You can choose the background you want and purchase your souvenir photo at the end of your tour which is located at the front of the CNN Store.

Is there a place to leave comments about my tour experience?

After the last stop on your tour, there are iPads located in the back of the CNN Store where you are welcome to complete a survey about your tour experience. We love feedback!

Will I get a confirmation email after I purchase my tickets?

You will receive a confirmation email with your reservation details along with other important information you need for your tour.  Please check your SPAM folder if you don’t receive an email after making your reservation.  Please allow atltour@cnn.com to send you email communication.

How can I become a tour guide for CNN?

You can stay up-to-date with job postings at https://www.turnerjobs.com and apply when a position becomes available.

I’ve lost an item. Do you have a lost and found?

If you’ve lost an item on the tour route, please ask a tour guide for assistance. If you realize you’ve lost something after you’ve left, please call 1-877-4CNNTOUR between the hours of 9am – 4:30pm to check if it’s been turned in.

Do you have overnight programs available?

We do not offer any overnight programs at this time. 

Is your location a performance venue?

CNN Studio Tours is located inside the CNN Center where business and news operations is conducted 24/7. Due to this environment, we are not able to allow performances inside of our building.

Do you have first aid?

We have highly trained security guards who can assist with any issue that arises. The Fulton County Police Department is located inside the CNN Center as well so we will be able get assistance for most issues

Where can I send media requests?

If you have a question about filming CNN Studio Tours for any type of promotion or need approved images, please contact atltour@cnn.com for any media requests and put ‘Media Inquiry’ in the subject line. Please include your name, date and time wanting to film along with what the nature of the program is about. We need a minimum of 5 days for approval, but the more lead time you can provide the better. Approval is not guaranteed and all filming is subject to the terms and conditions set forth by management.

Where can I learn more about CNN?

You can visit http://cnnpressroom.blogs.cnn.com/cnn-fact-sheet to learn more about CNN and the facts you need to know about the world’s largest news network.